Last updated: 09/2026.
1. Scope
This policy describes how Bay Luxury Hotel (operated by BAY360 Joint Stock Company) collects, uses and protects guests’ personal data on bayluxuryhotel.com and across our accommodation services, in line with current Vietnamese personal data protection regulations.
2. Data we collect
Information you provide when booking or contacting us: full name, phone number, email, special requests; identity document details required for residence declaration; and basic technical data (cookies, analytics) used to improve the website experience.
3. How we use it
Data is used to confirm and service bookings; fulfil legal residence-declaration duties; provide guest care and handle requests; and (only with your consent) send offers. We never sell or share personal data with third parties for commercial purposes.
4. Storage & security
Data is stored on systems with appropriate safeguards (HTTPS encryption, access control, periodic backups) and kept only as long as needed for the purposes above or as required by law.
5. Your rights
You may request access to, correction or deletion of your personal data, and withdraw marketing consent at any time, by contacting [email protected] or calling (+84) 969 888 360.